Resume

Salesforce Certifications

• Sales Cloud Consultant
• Administrator
• Advanced Administrator
• Platform App Builder
• Platform Developer I

Professional Experience

Ferrellgas

Salesforce Architect Developer: January 2021 to Present

• Support 5,000+ Salesforce users
• Improve and optimize existing process automation

Corteva Agrisciences | Des Moines, IA

HR Technology Consultant – Salesforce Lead: July 2020 to January 2021

• Support 150+ Salesforce users in 5 HR Service Centers globally
• Manage team of Salesforce Developers
• Key Projects:
  • Launch Salesforce to Europe, Africa & Middle East Service Center, including 4,000 Community Users
  • Implement Live Chat
  • Develop Project Plan for 2021 Lightning Migration and Org Optimization

Vertex Software | Ames, IA

Salesforce Administrator: April 2019 to July 2020

• Support 50+ Salesforce users and 100+ Jira Users
• Continually optimize Jira projects and workflows for internal processes and collaboration
• Key Projects:
  • 260e Employee Training Request process for Finance and HR
    • Custom Objects
    • Flow
    • Lightning Components
  • Developed Lightning Components for streamlined use experience across Screen Flows

BirdDogHR | Des Moines, IA

Marketing Specialist & Salesforce.com Administrator: May 2013 to December 2018

• Managed implementation of Salesforce.com and facilitated transition between Sage SalesLogix and Salesforce
• Build reports and dashboards for measuring key metrics for all departments
• Create Custom Salesforce Objects to solve key business needs:
  • Software Module Implementations – Reduced resources for implementation from 5+ to 2 – Salesforce and Google Drive
  • Customer Reference Requests – Made tracking touches on existing account base easier for Account Management team and held sales reps accountable for documentation
• Key Projects:
  • Fall 2017: Complete overhaul of existing contract process.
    • Updating Apex Triggers
    • Visualforce rendered as PDF
    • Lightning Components
  • Spring 2018: Brought Word Document form into Salesforce, eliminating duplicate data entry and providing necessary information to multiple pre-sales and post-sales team members
    • Multiple custom objects
    • Flow
    • Visualforce rendered as PDF
  • Spring 2017: Lightning Experience Roll Out
• Marketing Responsibilities:
  • Administrate Marketing Automation Software (Marketo, Pardot and Hubspot)
  • Send all marketing email communications to prospects and customers
  • Coordinate corporate presence at trade shows
  • Assist with coordination efforts for annual User Conference

Marketing Intern: April 2012 to May 2013

• Manage all social media pages including: LinkedIn, Pinterest, Google+, and multiple Facebook pages and Twitter handles
• Create ads for various publications related to our industry, such as the AGC of Minnesota 2013 directory and the 2012 Annual Meeting Agenda for Inside IQ
• Update company website with new customer testimonials, social media links, blog entries, etc.
• Assist in development of marketing plans for new product and developing the new website to compliment the new product.

Relationship Administrator: October 2011 to October 2012

• Serve as a liaison between Relationship Managers and the Direct Sales Team
• Provide backup to Relationship Managers when needed, making customer service calls, performing new customer orientations, and training customers on social media

Drake University | Des Moines IA

Event Staff Supervisor: March 2012 to May 2013

• Manage Event Staff workers before, during, and after athletic events
• Delegate tasks to ensure all required procedures are carried out in an effective and timely manner

Event Staff: September 2009 to May 2013

• Set up the arena for various sporting events, primarily basketball and volleyball, and to disassemble structures after the sporting event
• Maintain the facilities of Drake University’s athletic department by cleaning the arena and monitoring athletic event patrons before and during the event
• Ensure only Drake University athletic benefactors are allowed into reserved lots

Valé | Wichita, KS

Intern: December 2010 to January 2011, July to August 2011

• Finding potential clients in target industries via Chamber of Commerce and Business Association resources
• Working on marketing projects for Valé by putting together brochures and interviewing clients for Valé’s website

Education

Drake University | Des Moines, IA

Bachelor of Science in Business Administration

• Marketing and Management Double Major
• 3.52/4.00 Cumulative GPA
• Presidential Scholarship Recipient
• Dean’s List (Fall 2009, Fall and Spring 2010, Fall 2012)
• Graduated May 2013, Cum Laude

Leadership and Activities

• Big Sister with Big Brothers Big Sisters of Iowa | February 2019 to Present
• Speech Coach Valley High School | 2014
• Vice President of Communications of Drake University’s chapter of American Marketing Association | 2012-2013
• Volunteering in Infant room at ChildServe Child Care Center
• Member of Alpha Phi Omega Service Fraternity, Omega Chapter
• Member of Recruiting Committee of People 101 at Drake University
• Studied at University of Auckland in Auckland, New Zealand | Spring 2011
• Young Adult Advisory Delegate for the General Assembly of the Presbyterian Church, U.S.A. | July 2010
• Adult sponsor at “Sleepless in Sterling” Youth Retreat for the Presbytery of Southern Kansas | March 2010

Skills

• Basic HTML & CSS
• Salesforce.com Sales Cloud
• Microsoft Office 2007: Word, Excel, PowerPoint, Access, Outlook
• Adobe Photoshop Elements / GIMP
• 73 words per minute typing speed